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At ARKnox, we are committed to providing efficient and timely delivery of our products and services. This Shipping Policy outlines our practices and policies regarding the shipping of orders placed on our platform, including domestic and international deliveries, expected delivery timelines, shipping costs, and other relevant details.
We partner with trusted, registered domestic courier companies and/or Speed Post to ensure that your orders reach you in a timely manner. Our chosen shipping providers have a track record of secure and reliable deliveries, which helps us maintain the highest standards of service for our customers.
Orders are processed within 7 days from the date of the order and/or payment confirmation. In some cases, processing time may be adjusted based on the agreed delivery date at the time of order confirmation. During peak times or sales, processing times may vary slightly, and we will inform customers if any delays are anticipated.
Our goal is to deliver orders as quickly as possible while ensuring that items arrive in excellent condition. Delivery times vary depending on factors like the location of the delivery address and shipping method selected.
Shipping fees are calculated based on the destination, weight, dimensions, and shipping method. Shipping costs are visible at checkout and are non-refundable, even in cases where the order is returned or exchanged, unless there is a specific error on our part.
Some products or destinations may have specific shipping restrictions. If you place an order to a restricted location, we will inform you within 24–48 hours, and the order may be subject to cancellation if an alternative arrangement cannot be made.
Once your order has shipped, you will receive a tracking number by email. You may also log into your account on our platform to view tracking details. Please ensure someone is available to receive the package, or contact the courier for alternate arrangements if needed.
To ensure accurate and prompt delivery, please confirm that the address provided at the time of purchase is correct. ARKnox is not responsible for delays due to incorrect addresses.
If an order arrives damaged or is not delivered, please contact our customer service team within 7 days. Provide photos or documentation of any damages. We may offer a replacement or refund based on the circumstances.
Customs duties, taxes, or fees for international orders are the responsibility of the recipient. Any customs or import duties are payable upon delivery, and ARKnox is not responsible for delays caused by customs inspections.
Shipping delays may occasionally occur due to unforeseen circumstances such as weather conditions or global events like the COVID-19 pandemic. We will update you if your order is affected by external conditions impacting the delivery network.
For questions or further assistance regarding our Shipping Policy, please contact our customer support team:
Thank you for choosing ARKnox! We are committed to providing you with exceptional service and a seamless delivery experience.